Privacy Policy

Introduction

FlexHelp is committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, share, and secure your information, as well as your rights regarding the data we handle. By using our services, you consent to the practices described in this policy.

Information We Collect

We collect and process the following types of information:

  • Personal Information: This includes your name, email address, phone number, and job title, which you provide when signing up, making inquiries, or using our services.

  • Business Information: Such as your company name, property details, and service preferences.

  • Payment Information: Billing details, such as credit card numbers and billing addresses, to process payments.

  • Usage Data: Information on how you interact with our platform, including IP addresses, browser types, operating systems, and log data.

  • Cookies and Tracking Technologies: To enhance user experience, track site activity, and improve service functionality.


How We Use Your Information

We use your data to:

  • Provide, operate, and improve our services.

  • Communicate with you regarding service updates, technical notices, and administrative messages.

  • Process payments and fulfill service agreements.

  • Personalize your experience on our platform.

  • Ensure compliance with applicable laws and enforce terms of service.

Sharing Your Information

FlexHelp does not sell your personal information. However, we may share your data under the following circumstances:

  1. Service Providers: Trusted third parties who assist in delivering our services (e.g., payment processors, customer support, and IT services).

  2. Legal Obligations: When required by law or to protect our legal rights.

  3. Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

  4. Aggregated Data: Non-identifiable aggregated data for analytics or marketing purposes.

Data Security

We implement robust security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of sensitive data during transmission and storage.

  • Regular security assessments and updates.

  • Restricted access to personal information to authorized personnel only.


    Despite our best efforts, no system is entirely foolproof, and we cannot guarantee absolute security.

Your Data Protection Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the data we hold about you.

  • Correction: Update or correct your personal information.

  • Deletion: Request the erasure of your data under specific circumstances.

  • Restriction: Limit the processing of your data.

  • Data Portability: Receive your data in a structured, machine-readable format.

  • Objection: Object to the processing of your data for certain purposes.

  • Withdrawal of Consent: Revoke consent where processing is based on your consent.

To exercise these rights, please contact us at privacy@flexhelp.com. We will respond to your request in accordance with applicable laws.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically for any updates. Changes are effective as of the date indicated in the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us:

FlexHelp
Email: privacy@flexhelp.com